This idea was the catalyst for Surface – to build hardware that would not only be a stage for Windows but push the platform and the ecosystem forward.Įach new version of Windows unlocks the next generation of hardware innovation. Throughout our history as Surface, we have seen that the most meaningful experiences come from innovation at the intersection of hardware and software. From the first mouse that unlocked point and click productivity to the 2-in-1 that brought touch displays, inking and a variety of modern capabilities, Windows and devices have together redefined what’s possible on a PC. As Windows reshaped computing experiences, new hardware products have helped more and more people interact with them. If so, you should contact Microsoft support.Windows has always been a platform for the world’s innovation – a place for anyone to create, connect, learn and achieve. Thank you in advance for replies and please forgive any ignorance in my understanding of the problem Would I contact them or Microsoft in assisting me with this issue? My device was purchased from Best Buy.Any additional considerations regarding this? I understand my device is an ARM device (no idea what that means except certain software doesn't work).I MAY be able to use a friends Windows 11 device to create the RD, but is there any security risk for either of us in doing so?.Would I have to request Microsoft send me a recovery drive? How long does this typically take for international shipping? My surface pro x was running windows 11 and I do not have access to another windows 11 device to create the recovery drive (only Windows 10).
Are there any other troubleshooting steps I could try before going down this route?.
Also I am unable to visit any location in person, so all troubleshooting must be done online or through mail. After browsing through Microsoft help pages, I'd guess based on description of issues that the instance Windows 11 on my Surface Pro X has been corrupted and needs to be restored.īased on the below support page, it looks like my best option is to create a USB recovery drive and re-install windows, but i have a few questions before I go down this route. I've done the obvious things like connect to different power sources, force hard restarts but none of these actions seem to work. The logo appears for a few seconds and immediately the screen goes black as it it's shut down and gone to sleep. When turning on my Surface Pro X, the device failed to start up past the Windows logo Screen. I'm not a very technical person, so I'm hoping I can get pointed in the right direction to troubleshoot an issue on my personal computer that started this morning.
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